I have already been an AA consumer for over twenty five yrs. Your service has become disappointing to mention the minimum. It is actually in all parts of service from sign in to , tavel to baggage managing.
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three) May possibly 5 at HPN we had to search out chair…lady attendant could not force passenger up ramp onto plane, so he walked…..After we arrived at ORD we had to discover chair at A different gate….
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Me and my wife needed to confront a upkeep issue within the airport, traveling from JFK to MIA (AA2299),because of which we needed to alter the flight .Soon after explaining the issue for the purple jacket AA worker, the flight was altered, and we have been certain to be seated during the first-class as we ended up speculated to on the initial flight (my wife is closely pregnant).
Two weeks in the past we acquired the awful news that our 12 yr old grandson had been strike by a truck and killed. We required to get from PA to CA as quickly as feasible. It had been Thankagiving 7 days, the worst 7 days with the calendar year to travel by means of Hotwire, we have been able to get reservations the subsequent early morning on American, not the airline on which we typically journey.
There is no American Airlines purchaser service email handle stated over the official Internet site, nonetheless There's a kind you can submit by means of the website that sends your information to The client relations department. You may access the email variety right here: .
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I have been over the phone for three hrs trying to take care of an issue in which my bag was split open up and my belongings lacking.
On seven/19/2013 I flew by American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at go your Fort Really worth airport. I'd the worst practical experience I've at any time experienced with the American Airways Associates there and when I named buyer service they ended up no help both. Very first, one within your Reps despatched us to the incorrect gate; I needed to check with a representative wherever our flight would be departing from mainly because a gate selection wasn't on my boarding move. We went on the gate instructed and have been sent to the wrong gate, considering the fact that we had been at the incorrect gate we did not listen to our departing flight data triggering us to pass up our flight. We went to your counter asking for a status of our flight since we had listened to very little, a single AA attendant within the station wasn't prepared to glimpse something up mainly because she was typing or undertaking another thing. I explained to her that it absolutely was significant for the reason that we could miss our flight. She didn’t care. Regardless that there was a protracted line of individuals waiting to speak with the one AA rep available. I waited in line for as long as I could, I then saw an AA consultant strolling by and I stopped her for help, she mentioned there was nothing at all she could do and sent us to a different AA desk. We went to that desk and we ended up informed our aircraft was proper there outside on the brink of get off and that they would not let us within the aircraft because whenever they known as the AA representatives within the aircraft and check with them to look forward to us it tends to make everybody insane?
LIES. American Airways has lied to me continuously. My bag didn't get there on the airport. I was awaiting an extended period of time within the carousel and no bags came out for my flight. Nor did any person within the baggage Workplace that experienced a clear view of the carousel appear out to mention practically nothing will be coming. I checked on the office and they then reported there was NO Cause why my suitcase shouldn’t have arrived. They ended up to mail my suitcase to me at my lodge. At 2:24 PM I gained a cellular phone contact from a recorded information expressing my bag was picked up and can be sent in just 6 hours. LIE. I known as the delayed baggage number and was explained to it was picked up at three PM and can be sent within six hours. LIE. I checked on the net this evening and it said it had been picked up at 3 PM and would be sent in 6 hours. LIE.
I discover it horrible to possess my luggage go missing in Miami on both leaving and returning flights. I assume to be contacted immediately on how we will arrive at an settlement about this. I will likely be accomplishing a adhere to up.
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